What impression did it create for you about the organization?Ĥ. How did it affect the interaction you had with the service person?ģ. (If you can’t think of such an experience, try to imagine one.)Ģ. Fish-ho.docįISH! Stories Think of a time when you were a customer at a government agency or business establishment of some kind, and were treated in a playful, respectful, energetic, up beat, and engaging way by the service person. Explain ideas for applying the FISH! philosophy in your workplace. Describe the four elements of the FISH! philosophy of great customer service. Workshop Goals As a result of participating in this course, you will be able to: 1. 18 An Example of the FISH! Philosophy Applied to Teamwork. 17 Personable Service Still Stands Out Above Technology. 16 Taking the Plunge: Going From a FISH! Wish to FISH!ness. 12 FISH! Food II-The Sequel: Make Their Day!. Over 1 million views.Customer Service Training Statewide Training and Development Services Human Resource Services Division Department of Administrative Services 155 Cottage Street NE, U-30 Salem, Oregon 97301-3967 (503)378-3040 Fish-ho.doc

Tony Robbins – The world will give you exactly what you ask of it.

The Valedictorian Speech that will change your life.Rocky Speech: It is about how hard you can get hit and keep moving forward.Powerful Inspirational true story…Don’t give up!.Do Something Different if you want to make a difference.Don’t let obstacles get in the way of your dreams.“Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.” ~ Zig Ziglar.

“You can’t sell it outside if you can’t sell it inside.” ~ Stan Slap.

“All employees have an innate desire to contribute to something bigger than themselves.” ~ Jag Randhawa.

Satisfied employees mean satisfied customers, which leads to profitability.” ~ Anne M.

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled.

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow… It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” ~ Jack Welch.

Its central four ideas, which have been adopted at some companies and schools, are:

John Christensen created this philosophy in 1998 to improve “organizational culture”. If the employees like what they are doing the people they deal with can see this.įrom Wikipedia: The Fish! Philosophy (styled FISH! Philosophy), modeled after the Pike Place Fish Market, is a technique to make individuals alert and active in the workplace. Employee Satisfaction is one of the keys to great customer service.

The Fish Philosophy Video